Privacy Policy

1. Introduction

Aztec Paradise Casino ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We operate under UKGC licence #000-058741-R.

2. Data We Collect

We collect the following types of personal data:

• Identity data: Name, date of birth, ID documents provided for KYC
• Contact data: Email address, phone number, home address
• Financial data: Payment method information (processed via secure payment providers)
• Transaction data: Deposits, withdrawals, bonus history
• Technical data: IP address, browser type, device identifiers, session data
• Usage data: Games played, time spent, betting patterns (for responsible gambling monitoring)

3. How We Use Your Data

Your data is used for:

• Account registration and verification (legal obligation)
• Processing deposits, withdrawals, and bonus claims (contract performance)
• Age and identity verification under UKGC requirements (legal obligation)
• Anti-money laundering compliance (legal obligation)
• Responsible gambling monitoring and player protection (legal obligation)
• Customer support and dispute resolution (legitimate interest)
• Marketing communications (with your consent — opt-out available at any time)

4. Data Storage and Security

Your data is stored on secure servers with 256-bit encryption. We apply industry-standard security measures including access controls, audit logs, and regular security testing. We retain data for as long as required by law or regulation — typically 5 years after account closure under AML requirements.

5. Sharing Your Data

We do not sell your personal data. We may share it with:

• Payment processors (Visa, Mastercard, PayPal, Skrill, Neteller) for transaction processing
• KYC verification providers for age and identity verification
• The UK Gambling Commission and HMRC under our legal obligations
• Law enforcement agencies if required by court order
• GAMSTOP for self-exclusion registration

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (subject to legal retention obligations)
• Object to processing for marketing purposes
• Request restriction of processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies

We use cookies for session management, security, and analytics. Essential cookies cannot be disabled as they are required for the site to function. You can control non-essential cookies through your browser settings. Our cookie banner allows you to manage preferences on your first visit.

8. Contact

Data protection queries: [email protected]. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.